Zingerman's
  • Roadhouse
  • $9.50/hr + tips (avg $11/hour+)
  • Hourly
  • Part Time

see Benefits Page


HOST

Greets and seats guests politely and enthusiastically, maintains cloud-based reservation book and waitlist, takes to-go orders over phone, cleans/maintains host area and front of the house, and assists supervisors as needed. 

Part-time, 25 hours per week, All shifts available. Must be available evenings & holidays

Wage: $9.50/hr + tips (avg $11/hour+)


Our Performance Expectations are:  

Essential Functions:

  • Arrives on time for all shifts, meetings, and classes. 
  • Follows the training compact and takes responsibility for his or her training. 
  • Gives great service over the phone. 
  • Is active in helping "connect the dots"
  • Follows host priority list
  • Maintains neat workspace and completes all assigned side work. 
  • Positively responds to requests for help from guests, managers, and staff. 
  • Takes reservations accurately, politely, and enthusiastically using our three steps to great service.

Other Functions: 

  • Follows the three steps to great service and the five steps to handling a customer complaint. 
  • Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed. 
  • Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Roadhouse menu tour. 
  • Knowledgeable about upcoming special dinners and private events. 
  • Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers. 
  • Follows the staff member guidelines.
  • Documents all code reds and greens.

 

Physical Demands:

  • Must be able to move and position self around the kitchen, the basement and on the dining floor during the shift
  • Bending, stooping, and being positioned upright for long periods at a time
  • Must be able to safely lift up to 50 lbs.
  • Must be able to balance and relocate a tray with drinks and/or dishes
  • Ascends/Descends between basement and main floor

Successful Candidates will have the following Personal Characteristics:

  • Passionate about great food and great service. 
  • Interest in learning about food, people, business. 
  • Self-motivated, especially under pressure. 
  • Ability to work independently and as a member of a team. 
  • Able to effectively manage their emotions in the workplace. 
  • Communicates effectively and efficiently. 
  • Literate and likes to read. 
  • Detail-oriented. 
  • Can handle complexity and paradox. 
  • Strong organizational skills. 
  • Strong interpersonal skills. 
  • Bold! Engaging! Entertaining!

 

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