• Deli
  • 12.00
  • Hourly
  • Full Time/Part Time

Deli Catering Service Agent

  • Full time and part time positions available
  • Flexible Schedule required including Weekends & Holidays
  • $12.00/hour, 35-40 hours per week
  • Must be available to work U-M Graduation Day
  • Must be available to work at least 2 U-M Home Football Games a season
  • Benefits and wage increase offered upon completion of orientation requirements


Performance Expectations - Essential Functions:

  • Answer phones
  • Take orders from the Catering menu on the phone and in person
  • Calculate portions and totals to meet customers' needs
  • Use Catering software program to enter data for orders
  • Communicate with sales staff and production staff to ensure accuracy on all orders
  • Help in Production department as needed
  • Assist with deliveries on occasion 
  • Lift and carry up to 20 pounds
  • Perform various administrative tasks including processing payments and closing out credit card sales

The Success Patterns for this position are:

  • Experience working in Catering sales or the foodservice/hospitality industry
  • Can work a flexible schedule, including some weekends
  • Understanding of general business and accounting practices with above average mathematical skills
  • A reputation for giving great service to guests and co-workers
  • Solid computer skills, including Word and Excel
  • Excellent Oral and Written communications skills (neat handwriting too!)
  • Strong, pleasant communication over the phone and in person

Successful Candidates will have the Following Personal Characteristics:

  • Passion for selling great food and service
  • Ability to handle multiple tasks at one time and stay focused
  • Capable of working in a loud environment; doesn't get distracted by the many interruptions
  • Well organized with a strong attention to detail
  • Can understand & follow systems for order accuracy
  • Keeps workspace clean and organized
  • Self-motivated, especially under pressure
  • Strong organizational skills
  • Strong interpersonal skills
  • Ability to work independently and as a member of a team
  • Flexible and hardworking
  • Able to set priorities
  • Professional demeanor
  • Great follow through
  • Good problem solving skills
  • Likes to have fun at work and eat great food!
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