• Bakehouse
  • 11-12.50
  • Hourly
  • Part Time

Zingerman's Bakehouse is looking for a Customer Service Specialist in our wholesale office!  

Join our team giving great service to our customers selling our delicious food and fun classes! We make over 400 items and sell them to 100 wholesale customers.

If you enjoy details, data management, computer work and helping people this is a great position for you.




What are the requirements and skills needed for this job?


  • This job is part-time, 24 hours per week
  • 8 hour shifts between 7am-7pm on Saturday, Sunday and Monday.
  • Weekend availability
  • Holiday availability
  • Full availability in November and December (we don't take any extra time off during these months)


Essential Job Functions:

  •     Receive wholesale orders over the phone and through email
  •     Data entry and data management
  •     Learn our bakery software system, Flexibake
  •     Using bakery software to create packing slips, invoices and production charts
  •     Register and sell BAKE! Classes
  •     Communicate at a high level within the department and Bakehouse
  •     Provide great service to customers and peers
  •     Solve wholesale customer problems with enthusiasm
  •     Engage in extensive, mandatory company designed training sessions
  •     Attend and participate in department and business huddles (meetings)

Success Patterns and Desired Characteristics:

  •     Excellent data entry and data management skills
  •     Strong telephone service experience
  •     Organized, timely, and dependable
  •     Strong attention to detail and accurate
  •     Word, Excel, Google apps experience are a plus
  •     Passion for great food and great service
  •     Enthusiastic, outgoing, and courteous
  •     Perform well under pressure, good with deadlines
  •     Enjoys learning
  •     Good interpersonal skills
  •     Enjoys working on a team
  •     Good follow-through skills
  •     Able to deal successfully with task-switching and high stress situations
  •     Flexibility with schedule
  •     Has reliable transportation
  •     Likes to have fun at work!

Who are we? 

Zingerman's Bakehouse is a wholesale bakery, retail shop, and baking school for home bakers. We sell to specialty food stores, cafs and restaurants in southeastern Michigan as well as selling to Zingerman's Mail Order, who ships our baked goods everywhere in the United States. We are dedicated bakers and food lovers committed to making and selling the best breads, pastries and cakes we can imagine. We are real artisan bakers, meaning we use traditional methods and flavorful ingredient to make our food.


Where are we?

Zingerman's Bakehouse is located on the south side of Ann Arbor at 3711 Plaza Drive. While there is a bus stop within walking distance, the Bakehouse is NOT located on AATA bus route.

Who are we hiring?

The Service Office is looking for a part-time Service Specialist that can work 8 hours shifts on Saturday, Sunday and Monday. We are looking for team members who are available to work weekends and holidays. We are looking for individuals who consider themselves active and effective followers.


What does the job pay?

Starting pay is $11-12.50 per hour, or negotiable based on experience.


Are there any benefits or perks?

  • Free BAKE! classes
  • Free loaf of bread for each shift you work
  • Up to 65% discount on sweet baked goods from the Bakehouse
  • Discounts at other Zingerman's businesses (for all crew out of basic orientation)
  • Paid training
  • Paid lunch breaks
  • $1 sandwiches and/or salad made on site for employee lunch
  • 25% reimbursement on any massage
  • Benefits Package Including Health, Dental, Long Term Disability Insurance, and Paid Time Off.

What's the hiring process like?

You can expect to hear from us within two weeks of submitting your application either by email or phone. If selected, you may receive a phone interview, an in-person interview, and/or a trial shift (working interview). From there, you will hear from us to either offer you a position or let you know we are moving forward with other candidates. Our goal is to keep you informed along the way!



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