• Roadhouse
  • $35,000-$40,000
  • Salary
  • Full Time

Join Zingerman's Roadhouse as a Front of House Manager!  


This position is responsible for every aspect of the guest and staff experience, as well as overseeing the Bar and providing Dining Room leadership.


Reports To:  Restaurant Manager


Full-time, Salaried, 50 hours/week



Availability:  Flexible availability, holidays & weekends required, must be able to work as early as 6am


Our Performance Expectations are

Essential Functions:

  • Arrives on time for all scheduled shifts, meetings, and classes
  • Responsible for hiring, training, coaching, and performance reviews for dining and beverage service staff (bussers, hosts, servers, food and door runners, bartenders), following the principles of Servant Leadership, Stewardship and Zingerman's Entrepreneurial Approach
  • Schedules staff based upon anticipated volume and coordination of balanced service teams
  • Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels
  • Resolves any customer complaints that are "passed up" from staff and/or asks for help from a Restaurant Manager or Managing Partner
  • Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
  • Greets guests and delivers the Zingerman's Roadhouse experience to each
  • Knows regulars by name and tracks their seating and dining preferences
  • Actively builds database of guest names w/ notes in Open Table system
  • Passes all training requirements required of front line staff at server, host, bartender, roadshow staff, and busser positions within 6 months
  • Is able to prepare all specialty beverages according to Zingerman's Roadhouse specifications including cocktails and house specialty beverages.
  • Maintains inventory of linen, china, glassware, silver, uniforms
  • Leads dining and beverage service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Chef and cleaning crew
  • Regularly teaches staff classes, including Welcome to the Roadhouse, and other ZCoB-wide classes
  • Updates Point of Sale systems as needed
  • Oversees Reserve and Digital Dining systems, ensuring that operating systems are working smoothly
  • Leads weekly DOR huddles with staff
  • Establishes and maintains good communication and a positive working relationship with Restaurant Manager, Managing Partner, Chef and Back of the House staff
  • Open availability including Weekends, Holidays and other peak periods of the restaurant business

Other Functions:

  • Participates in Roadhouse Specific Work Groups and ZCoB-wide Committees


The Success Patterns for this position are:

  • Minimum 2-3 years experience in a high-end restaurant with bar service
  • Minimum 1-2 years of experience in a manager or supervisor role
  • Experience in the beverage industry is preferred
  • Inventory and costing experience preferred
  • Strong computer skills
  • Strong and effective written and verbal communication skills
  • Great problem solving skills, especially in-the-moment
  • Serv-Safe and Tips Certification preferred
  • Has an appreciation for and working knowledge of really good American food
  • Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
  • Excellent planning, organization, and coordination skills
  • Has a reputation for excellent relations with customers, vendors, other ZCoB businesses, and Kitchen staff
  • Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success
  • Has experience in the training and development of staff members
  • Is self-directed and able to work independently, as well as be an integral member of the Roadhouse management team
  • Has the ability to deliver the Zingerman's Experience to every customer of Zingerman's Roadhouse
  • Able to work holidays, weekends, events, and other peak periods of the restaurant business

Successful Candidates will have the following Personal Characteristics:

  • Leadership style consistent with Zingerman's Guiding Principles and Servant Leadership
  • An outgoing personality who can create and build energy around them
  • Passionate about great food and great service
  • Comfortable making decisions and can handle complexity and paradox
  • High level of interest in learning about food, people, and business
  • Possesses strong interpersonal skills and able to work easily with diverse people and groups

Physical Demands

  • Bending, stooping, walking, and standing for long periods at a time
  • Must be able to safely relocate up to 50 lbs.
  • Must be able to balance and carry a tray with drinks and/or dishes.
  • Able to go up/down stairs multiple times across the day (office is in the basement)
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