• Coffee
  • $14.00
  • Hourly
  • Full Time

This exciting position will allow the Coffee Company to offer Customer Service to our Wholesale Clients and will report directly to the Managing Partner.

Shifts are Monday thru Friday, 9am- 5pm, 40 hours/week


Essential Performance Expectations

Provides the Zingerman's Experience to wholesale clients by ensuring their orders are input and fulfilled accurately, politely and enthusiastically.

  • Supports the service office by answering coffee company phones and responding to customer inquiries
  • Works with coffee company team members on wholesale pre-production
  • Works with coffee company team members to create successful outcomes for customers
  • Works with wholesale customers to input orders using an on-line ordering system
  • Exports orders to Sage accounting software
  • Checks invoices for accuracy and file
  • Prints bag labels
  • Generates roast requirements report using data analysis software
  • Post all data for production staff to support visual management practices
  • Attends and participates fully in coffee company team meetings

Success Patterns

  • Excellent Mathematical Skills
  • Knowledge of Sage and Bartender Software a plus
  • Office administrative skills necessary
  • Is comfortable learning and using new software applications
  • Has been recognized for excellent customer service
  • Has operational experience in the ZCoB or other specialty food, preferred.
  • Provides impeccable follow through and communication with clients and co-workers
  • Takes delight in creating processes that increase effectiveness and decreases non-value added work
  • Demonstrates outstanding phone skills
  • Well versed and able to convey content through the written word
  • Has working knowledge of MS Word, Excel and Google Docs
  • Able to lift 20 pounds
  • Two years of administrative experience preferred

Desired Personal Characteristics

  • Meticulous attention to detail, well organized, strong follow-through with all tasks
  • Ability to multi-task, and acts with urgency in all things
  • Documents to-do lists and action plans; leaves a clear paper trail that others can follow
  • Excellent listener and team player
  • Passionate about great food and great service
  • Dedicated to internal and external customer service
  • Is self directed, motivated and able to work successfully with minimum supervision but not afraid to ask questions either.
  • Strong coffee technical knowledge and experience desired
  • Enthusiastic, outgoing and performs well under pressure
  • Able to be emotionally present in the moment so as to be able to understand and address customer needs
  • Problem solver
  • Presents self with high level of professionalism and knowledge
  • High levels of integrity, honesty and discretion; someone who consistently earns and maintains trust
  • Prefers to work within a structure/plan but able to make on-the-spot changes as needed
  • Enjoys meeting, talking to and greeting people with excellent communication skills
  • Believes that "fun" is part of the work experience
  • Asks for help and guidance when needed
  • Loves coffee
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