• Creamery
  • 11
  • Hourly
  • Full Time

Cream Top Shop is the home of Zingerman's Creamery, maker of hand-made cheese and gelato. Serving lunch 7 days a week with a small menu of made-to-order sandwiches and cheese plates through counter service. A curated cheese selection of cut-to-order with American artisan cheese, American beers & wines, and gelato area featuring shakes, malts, and gelato sandwiches are among the other offerings at Cream Top. We run regular educational sampling events for the public in our tasting room led by staff. We also provide ongoing education opportunities for staff within the business and industry.


Full Time


Shifts will vary between 7am and 8pm, with some events requiring staff on site until 9pm.

Must have weekend availability (Fri, Sat, Sun).


The Starting wage is $11 per hour, with $0.50 increase upon completion of Basic Orientation. 


The Performance Expectations for this position are:

  • Greets and assists all guests in the shop, giving great service and going the extra mile every time

  • Prepares made-to-order cheese sandwiches and cheese plates

  • Prepping ingredients used in menu items

  • Cuts, slices and wraps cheese for sampling and for sale

  • Prepares gelato menu items such as making sundaes, floats, malts, shakes, and sandwiches.

  • Safely handles equipment such cheese wire, knives, machine slicer, panini press and oven

  • Follows all food safety, hygiene, and sanitation guidelines

  • Answer all guest inquiries - in person or over the phone

  • Follows and completes all daily task board items

  • Cleaning bathrooms, retail shop and tasting room - including sweeping, mopping, wiping surfaces, cleaning windows, dusting, etc.

  • Cleans dishes using 3--compartment dish sink

  • Sets up and breaks down the hard cheese display daily

  • Maintains displays of products using the Zingerman's and Creamery's "Look and Feel" guidelines

  • Replenishes products in retail space

  • Actively develops and shares knowledge about our products with guests

  • Uses cash register to complete guest purchases

  • Completes all opening and closing cash paperwork

  • Participates in weekly meetings to stay up to date with the on-goings of the business

  • Follows all Zingerman's and Creamery recipes (ex. Service, customer complaints, etc.)

  • Upholds all Zingerman's Guiding Principles and Mission Statement

  • Completes Training Passport within stated time frames.


Other Functions:

  • May participate with inventory as needed

  • May assist or present with public educational tastings

  • May have an opportunity to sample (demo) products offsite

  • Cross-training opportunities in other areas of the Creamery

  • May attend and participant in Zingerman's events and learnings


Physical Demands 

  • Must be able to work 6-8 hour shift

  • Must be able to remain upright for 2-3 hours minimum

  • Must be able to relocate 30 pounds regularly


The Success Patterns for this position are:

  • Has at least 1 year of experience working in retail sales or customer service

  • Comfortable with basic cooking (using panini press, assembling a 2-3 ingredient sandwich)

  • Excellent Oral communications skills

  • Has basic math skills and cash handling skills

  • Basic computer skills preferred

  • Has successfully worked on a team or in a group, while also working alone

  • Able to provide great service with enthusiasiam & energy throughout scheduled shift

  • Able to work a flexible schedule including long shifts, nights, weekends & holidays


Successful Candidates will have the following Personal Characteristics:

  • Passionate about great food and great service

  • Detail-oriented

  • Can handle complexity and paradox

  • Self-motivated, especially under pressure

  • Strong organizational skills

  • Strong interpersonal skills

  • Ability to work independently and as a member of a team.

  • Flexible and hardworking

  • Able to set priorities

  • Able to effectively manage their emotions in the workplace

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