Zingerman's
  • Candy
  • $11
  • Hourly
  • Full Time/Part Time

Zingerman's Candy Store Retail Staff

Zingerman's Candy Store is the brand new retail arm of Zingerman's Candy Manufactory, maker of hand-made, small batch confections. Serving our retail customers 7 days a week, we sell packaged confections that we make ourselves as well as those we carefully curate from other small producers. We will be developing educational sampling events for the public led by staff. We also provide ongoing education opportunities for staff within the business and industry. Come help us build a new Zingerman's retail store from the start as a part of a dynamic team that values your contributions!

 

Full-Time and Part-Time positions available

$11.00/hr 

Shifts will typically vary between 10am and 8pm, with some events requiring staff on site later or earlier. Must have weekend and holiday availability

 

Performance Expectations - Essential Functions:

  • Greets and assists all guests in the store or on the phone, giving great service and going the extra mile every time
  • Shares the Zingerman's experience with our guests by regularly making guests feel like they were the best part of your day
  • Maintains displays of products using the Zingerman's and Candy Manufactory "Look and Feel" guidelines
  • Prepares samples for guest tasting
  • Actively shares knowledge about our products with guests
  • Uses cash register to complete guest purchases
  • Completes all opening and closing cash paperwork
  • Follows all food safety, hygiene, and sanitation guidelines when using equipment and handling products
  • Follows and completes all daily tasks on task checklists
  • Keeps workspaces neat and clean - including sweeping, mopping, wiping surfaces, cleaning windows, dusting, etc.
  • Positively responds to direction and requests for assistance from co-workers, supervisors, managers and guests
  • Takes initiative to help any area of the Candy Manufactory if possible
  • Actively finds work to do during low-peak times of shifts
  • Participates in weekly meetings to stay up to date with the on-goings of the business
  • Follows all Zingerman's and Candy Manufactory recipes (ex. Service, customer complaints, etc.)
  • Upholds all Zingerman's Guiding Principles and Mission Statement
  • Completes Training Passport within stated time frames.

 

Other Functions:

  • Assists with inventory as needed
  • Assists with public educational tastings as needed
  • May have an opportunity to sample (demo) products offsite
  • Cross-training opportunities in other areas of the Candy Manufactory
  • May attend and participate in Zingerman's events and learnings

 

Physical Demands 

  • Must be able to remain upright for up to a 6-8 hour shift
  • Must be able to relocate up to 30 pounds on occasion

 

The Success Patterns for this position are:

  • Has at least 1 year of experience working in retail sales or customer service
  • Experience working with specialty foods, especially chocolate and confections a plus
  • Excellent communication skills in person & over the phone
  • Has basic math and cash handling skills
  • Basic computer skills preferred

 

Successful Candidates will have the following Personal Characteristics:

  • Passionate about great food, great finance and great service
  • Passionate about candy
  • Enthusiastic and positive
  • Detail-oriented
  • Enjoys selling
  • Can handle complexity and paradox and problem solve
  • Self-motivated, especially under pressure
  • Strong organizational skills
  • Strong interpersonal skills
  • Ability to work independently and as a member of a team.
  • Flexible and hardworking
  • Able to set priorities and multi-task with ease
  • Comfortable with basic food preparation
  • Able to effectively manage their emotions in the workplace
  • Problem-solver
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