Zingerman's
  • Roadhouse
  • Busser: $4.00/hr + tips (avg $11/hour+); Event Server: $15/hr
  • Part Time

The busser is responsible for delivering the Zingerman's Roadhouse experience to all guests and reports directly to the Restaurant Manager and Assistant Restaurant Managers.   

Part-Time, up to 29 hours per week, Weekends and Holidays

Sunday, Monday and Wednesday availability are required

 

Wage:  Busser: $4.00/hr + tips (avg $11/hour+);  Event Server: $15/hr

 

Our Performance Expectations are:  

Essential Functions:

  • Arrives on time for all shifts, meetings and classes.
  • Can work Sundays, Mondays and Wednesdays
  • Clears and resets tables up to the Roadhouse time and cleanliness standards.
  • Owns his or her room effectively, making sure each table gets bread and water.
  • Acts as a team player with the servers in the room and the other bussers on shift.
  • Can hustle and move quickly throughout the Roadhouse without seeming chaotic or frantic.
  • Follows the busser priority list.
  • Maintains clean dining room and service stations.
  • Consistently completes end of night side work and running side work.
  • Manages bread throughout the shift- making sure there is always bread ready and not burnt.

Other Functions:

  • Uses Roadhouse system for collecting/communicating/connecting dots.
  • Follows the training compact and takes responsibility for his or her training.
  • Follows the three steps to great service and the five steps to handling a customer complaint.
  • Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
  • Follows the staff member guidelines.
  • Follows the Roadhouse table maintenance systems for marking, pre-bussing, setting, etc.
  • Documents all code reds and code greens.
  • Takes initiative to help in other areas of the Roadhouse as needed.

Our Event Staff performance expectations are:

  • Is able to follow directions in the moment, under time pressure, with a smile

  • Can work long shifts that require standing/walking/bending/lifting throughout shift

  • Has excellent communication skills

  • Has the ability to handle multiple tasks at one time and stay focused

  • Stays well organized with a strong attention to detail

  • Has reliable transportation

  • Serves food and beverages carrying large, heavy trays

  • Sets up and tears down events including tables, chairs, place settings, linens, buffets

  • Stocks and replenishes food stations/buffet tables

  • Assists bartenders as needed, including serving beer and wine on occasion

  • Busses tables and works to keep guest spaces clean and tidy 

The Success Patterns for this position are:   

  • Has one to three years experience as a busser in a high-end service environment.
  • Has a reputation for excellent relations with guests and front and back of house staff.
  • Has worked effectively as part of a team.
  • Has successfully managed guest's dining experience in a fast-paced environment.

Physical Demands:

  • Bending, stooping, walking, and standing for long periods at a time.
  • Must be able to safely lift up to 50 lbs.
  • Must be able to balance and carry a tray with drinks and/or dishes.

Successful Candidates will have the following Personal Characteristics:  

  • Passionate about great food and great service.
  • Interest in learning about food, people, business.
  • Self-motivated, especially under pressure.
  • Ability to work independently and as a member of a team.
  • Able to effectively manage their emotions in the workplace.
  • Communicates effectively and efficiently.
  • Literate and likes to read.
  • Detail-oriented.
  • Can handle complexity and paradox.
  • Strong organizational skills.
  • Strong interpersonal skills.
  • Bold! Engaging! Entertaining! 

 

EVENT SHIFTS:

We currently have several events already booked!  We are looking for folks that can work as many of these shifts as possible.  These shifts are mostly off-site and on location.  Additional shifts will be added as guests book events, so this list is subject to change.

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