Zingerman's
  • Roadhouse
  • $8.00/hour + tips (min $11/hour).
  • Full Time/Part Time

The Roadhouse is looking for a Roadshow Barista with open availability, especially weekends; Barista experience preferred.   

Part-time/Full-time; 20-40 hours/week

$8.00/hour + tips (min $11/hour).


Our performance expectations are:

• Greets all guests (drive up, walk up and phone) politely and enthusiastically
• Takes orders, handles drink production, makes sandwiches to order, and handles cash
• Tastes and learns about all Roadshow products as well as the Roadhouse dining room/kitchen procedures
• Arrives on time for all shifts, meetings, and classes.
• Follows the training compact and takes responsibility for his or her training.
• Follows the three steps to great service and the five steps to handling a customer complaint.
• Gives great service over the phone.
• Can maintain a balanced cash drawer.
• Maintains priorities in managing guest experiences and workplace (drinks, stocking, cleaning)
• Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed.
• Positively responds to requests for help from guests, managers, and staff.
• Is knowledgeable about the menu and is able to answer questions about the menu.
• Maintains neat workspace and completes all assigned side work.
• Knowledgeable about upcoming special dinners and private events.
• Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
• Follows the staff member guidelines.
• Can prepare all Roadshow products, such as sandwiches, syrups, espresso drinks.
• Follows established checklists and systems in Roadshow.
• Is respectful of and supports leaders in the Roadshow and Roadhouse.
• Uses the "go direct" policy when needed to address co-workers.
• Sense of urgency in every task.


The Success Patterns for this position are:

• Preferrably has experience as a barista.
• Has a reputation for excellent relations with guests and front and back of house staff.
• Has worked effectively as part of a team.
• Can safely lift 50 lbs and stand for long periods of time.
• Has reliable transportation

 

Successful Candidates will have the following Personal Characteristics:

• Passionate about great food and great service.
• Interest in learning about food, people, business.
• Self-motivated, especially under pressure.
• Ability to work independently and as a member of a team.
• Able to effectively manage their emotions in the workplace.
• Communicates effectively and efficiently.
• Literate and likes to read.
• Detail-oriented.
• Can handle complexity and paradox.
• Strong organizational skills.
• Strong interpersonal skills.
• Bold! Engaging! Entertaining!

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